Warranty / Returns / Pre-Orders

WARRANTY

Email info@icewarriortacgear.com to create a warranty claim
 
COVERED:
  • 30 days from time of purchase
  • Applies to manufacturer's defects in materials or workmanship
 
NOT COVERED:
  • Abuse or misuse causing damage to the product
  • Alteration of the product
  • Damage caused by extended wear and tear
  • Exposure to any substance that damages the product
 

RETURNS & EXCHANGES

Email info@icewarriortacgear.com to begin a return or exchange
 
RETURNS:

  • Items can be returned and refunded within 30 days
  • Items and packaging (if included) must be in NEW, UNUSED CONDITION with all package tags included
  • Customer must pay for return shipping
  • Shipping and handling fees will not be refunded.
  • No Returns on FINAL SALE items
 
EXCHANGES:
  • Items may be exchanged for different size in the first 30 days of purchase
  • Customer must pay for return shipping
  • Shipping and handling fees will not be refunded.
  • Items and packaging (if included) must be in NEW, UNUSED CONDITION with all package tags included
  • No Exchanges on FINAL SALE items

Return Address:

Ice Warrior Tac Gear
180-235 Vermillion Rd., Ste 102,
Winnipeg, MB Canada 
R2J 3M7

Once the items are received and meet the described criteria, an exchange in gloves will take place or refund (excluding shipping) will be processed by means of the original method used as payment.

PRE-ORDERS

  • Pre-order items will be shipped immediately once arrived in our warehouse.
  • Items in stock purchased with a pre-ordered item will ship all together once all items are in stock. Requests to have items shipped separately may include an additional shipping fee.
  • Due to the COVID-19 pandemic, arrival dates are estimated and not guaranteed.