Warranty / Returns / Pre-Orders
WARRANTY
Email info@icewarriortacgear.com to create a warranty claimCOVERED:
- 30 days from time of purchase
- Applies to manufacturer's defects in materials or workmanship
NOT COVERED:
- Abuse or misuse causing damage to the product
- Alteration of the product
- Damage caused by extended wear and tear
- Exposure to any substance that damages the product
RETURNS & EXCHANGES
Email info@icewarriortacgear.com to begin a return or exchange
RETURNS:
- Items can be returned and refunded within 30 days
- Items and packaging (if included) must be in NEW, UNUSED CONDITION with all package tags included
- Customer must pay for return shipping
- Shipping and handling fees will not be refunded.
- No Returns on FINAL SALE items
EXCHANGES:
- Items may be exchanged for different size in the first 30 days of purchase
- Customer must pay for return shipping
- Shipping and handling fees will not be refunded.
- Items and packaging (if included) must be in NEW, UNUSED CONDITION with all package tags included
- No Exchanges on FINAL SALE items
Return Address:
**New Address 2023**
Ice Warrior Tac Gear
23-845 Dakota St., PMB 292
Winnipeg, MB
R2M 5M3
Once the items are received and meet the described criteria, an exchange in gloves will take place or refund (excluding shipping) will be processed by means of the original method used as payment.
PRE-ORDERS
- Pre-order items will be shipped immediately once arrived in our warehouse.
- Items in stock purchased with a pre-ordered item will ship all together once all items are in stock. Requests to have items shipped separately may include an additional shipping fee.
- Due to the COVID-19 pandemic, arrival dates are estimated and not guaranteed.
- If a pre-ordered item can not be fulfilled, a full refund will be issued.